Joomag just revamped its Help Center! The new, user-friendly site is designed beautifully–a gradient of colors and shadows that give it a three-dimensional feel, but is still easy to navigate.
Step-by-step tutorials are offered, giving a user a comprehensive understanding of the subject they inquired about. Questions are organized by topic, with a pertinent, visual icon for each. The topics are:
- Joomag Editor
- Managing Magazines
- Selling Magazines
- Managing Subscribers
- Getting Started
- Viewer Customization
- Educational Accounts
- User Management
- Manage Your Account
With subjects that have a lot of questions, more organization is implemented on their individual web pages. That way, users can find what they’re looking for quickly and easily. Users can also post their own questions and a Joomag Employee will answer them as soon as possible.
A Frequently Asked Questions page is also available in the Help Center, which provides answers to popular questions. Next to it is the link to the Support Community that connects users with other customers and Joomag employees for assistance. The Joomag support email address and phone number are also given.
If one can’t find what they’re looking for, open a live chat with a Joomag employee or open a ticket, both links explicitly displayed at the bottom of the web page.
The Help Center is also offered in both English and German, which can be changed on the upper right hand corner, below the search bar. The search function has also been improved, and the loaded results come in sections, as well as clear top results.
Have any questions? Check out the Help Center to get them answered.