Investing in Employee Training

 “If employers want highly talented, educated and skilled employees, then the answer is quite simple: we have to create them.”-  Stephen Maclaren, Head of Regional Sales Employee Benefits at Al Futtaim Willis.


He’s right, no doubt, but the question remains: where do you start?


You’ll need dedication, commitment, and an effective employee training program to build a strong workforce. Without the latter, workers can’t pinpoint their weaknesses or get better at what they do.


A company’s growth depends on its employees' abilities to learn new skills, adopt positive behaviors, and retain knowledge. Successful employee training programs can cover all three pain points at once.

What is employee training?

It’s the process of improving an employee’s skills in the workplace. Training programs help staff develop skills and improve performance in their current (or even future) roles.


Employee training is a systematic process that considers the unique learning styles of different workers. Quantifying the outcome of various training programs is difficult, but it’s a lot easier when program managers are able to identify the needs of their employees and align them with organizational goals.


Retaining top talent is becoming an increasingly competitive endeavor for businesses. Employees are constantly looking for bigger, better, and more lucrative opportunities to expand their skill sets and grow as professionals. An engaging staff training program can help you retain the right people and boost your bottom line.


“As companies grow and the war for talent intensifies, it is increasingly important that training and development programs are not only competitive, but are supporting the organization on its defined strategic path.”

China Gorman, CEO of Great Places to Work

What are the different types of employee training?

Both online and in-person training programs are pretty mainstream these days. The former obviates the need for travel, which is an important factor when considering off-site (or even local) employees. But there’s great value in interaction, and in-person training fosters much more of it.


The ideal training solution blends several types of training into one. With that being said, here are 5 different types of employee training that can be conducted online or in-person.

1. Employee Orientation

Orientation is a crucial stage of the employee journey. It’s a formal introduction for new-hires to your company. All departments hold orientations. Without them, new employees can feel alienated and uncomfortable.


Orientations are typically managed by HR. Some common topics of discussion include corporate culture, company history and values, team introductions, required paperwork, job overviews, safety procedures, benefits, and corporate policies.

2. Employee Onboarding

Onboarding is specific to departments and lasts longer than orientation (up to several weeks or months). The goal is to educate employees and reach department-specific goals as quickly as possible.


Onboarding sessions are prepared by departmental leaders. An effective onboarding training program creates more free time for leadership; most answers to questions that employees ask are available within the training itself.

3. Technical skills development

Technical skills refer to the skills needed to perform a specialized duty. They’re practical and relate to more mathematical tasks like IT, coding, and programming. An employee’s technical skills can always be improved.


Without technical skills, employees can’t do their jobs correctly on a practical level. And that could be a big, big problem.

4. Soft skills development

Soft skills are a complex mix of people, social, and communication skills. Unlike technical skills, they’re less specialized and more aligned with the personality and disposition of an employee.


How employees act around their peers is equally as important as their technical competencies. Soft skills empower staff to work effectively and in tandem with others. In fact, research shows that soft skills development actually increases ROI.


Both new and existing employees can benefit from soft skills training. Topics of discussion can include communication skills, problem-solving skills, presentation skills, leadership skills, time management, teamwork, and emotional intelligence.

5. Product and services training

Product training can help new hires learn the ins and outs of your services. Existing employees can receive helpful refreshers on both current and upcoming products, too.

What are the steps to developing an effective employee training program?

Creating an effective employee training program is essential for enhancing workforce skills and organizational productivity. This process involves identifying specific goals, supporting the right employees, utilizing advanced training software, scheduling efficiently, communicating openly, and following up to ensure success. Each step is crucial in developing a program that addresses competency gaps and prepares employees for future challenges, fostering a competitive and efficient organization. Let's dive into these key steps to understand how they contribute to building a successful training program.

  1. Set a goal: What problem is your training program trying to solve? Take a long, hard look at all productivity and efficiency-related operations supporting your company. If one’s lagging, determine whether your workforce has the technical or soft skills needed to fix it.
  2. Help those who actually need it: Work with program managers to identify employees who could benefit most from training. Support workers by monitoring their performance, responding to blips, and promptly addressing any questions or concerns they have.
  3. Use employee training software: Employee training software enables companies to create interactive training modules, safely distribute them to employees, and track performance. Pick one that works best for your business.
  4. Stick to a schedule: Create a schedule that facilitates proper resource and manpower allocation. Squeeze too many people into one program and you’ll risk depleting other teams. Worse yet, you could lose productivity.
  5. Be candid and sincere: Your program’s success hinges on how engaged your employees are. Tell them exactly what they’ll learn, why they’re learning it, how the process will work, and how it will benefit them and the organization.
  6. Follow up: Training software can bridge knowledge gaps and provide instant feedback after the training is over. You’ll know which topics and learning methods employees found most useful. Ask for direct feedback to gauge your program’s effectiveness and inform its direction into the future.

Read our white paper, “Digital Solutions for Employee Training and Development,” for more tips like these.


Create interactive training & education materials with Joomag


Training materials facilitate the learning process and lie at the heart of every staff training and development program. They’re important, and that’s why Joomag’s all-in-one-platform digital publishing and content experience platform lets businesses create their very own training materials with ease.


Choose a template, or upload a PDF file. Then add interactive elements—including videos, photo galleries, audio, hotspots and plugins—to engage employees. Create compelling training manuals, employee guides, and whatever else you can think of!

Employee Training


1. Why is employee training important?

Answer: Employee training is crucial for enhancing innovation, productivity, and competitiveness by equipping staff with new skills and knowledge, fostering personal and organizational growth.

2. What types of employee training exist?

Answer: Training programs vary, including orientations to introduce company culture, onboarding for role-specific knowledge, technical skills development for practical tasks, soft skills improvement for better interpersonal relations, and product training for in-depth knowledge of company offerings.

3. How do you create an effective training program?

Answer: Develop an effective program by setting clear objectives, identifying the target employees, using engaging training software, scheduling wisely to avoid work disruptions, communicating the benefits clearly, and following up to evaluate effectiveness and adjust as needed.


Topics: digital publishing